Last updated: 1/14/2025
At Capatalk, operated by CAPARICA PALMS, LDA, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, particularly in relation to our WhatsApp Business integration and related services.
1. Company Information
CAPARICA PALMS, LDA
NIPC: 518333973
Avenida General Humberto Delgado, no 3, 7G
2825 337 Costa da Caparica
Portugal
Email: info@capatalk.com
Legal Representative: Maik Bartissol Santos
2. Information We Collect
We collect and process the following types of information:
2.1 Information You Provide
- Account and profile information (name, email address, phone number, business details)
- WhatsApp Business account information and messaging data
- Communication preferences and settings
- Customer service inquiries and correspondence
- Payment and billing information (when applicable)
2.2 Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data and analytics
- Log data and performance metrics
- Cookie and tracking information
2.3 WhatsApp-Related Data
- WhatsApp Business API interaction data
- Message history and content
- Template message performance data
- Customer engagement metrics
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Provision
- Providing and maintaining our WhatsApp Business integration services
- Processing and managing your account
- Facilitating communication between businesses and their customers
- Implementing and optimizing chatbot functionalities
3.2 Service Improvement
- Analyzing service performance and usage patterns
- Developing new features and functionality
- Improving user experience and interface
- Conducting research and development
3.3 Communication
- Sending service updates and notifications
- Providing technical support
- Responding to inquiries and requests
- Sending marketing communications (with consent)
4. Data Processing and Storage
We implement industry-standard security measures to protect your data:
- End-to-end encryption for sensitive data
- Regular security audits and assessments
- Access controls and authentication measures
- Secure data centers within the European Union
- Regular backup procedures and disaster recovery plans
Your data is primarily stored and processed in the European Union, in compliance with GDPR requirements. Any international data transfers are conducted under appropriate safeguards and data protection agreements.
5. WhatsApp Business API Compliance
As a WhatsApp Business Solution Provider, we adhere to WhatsApp's Business Policy and Terms of Service. This includes:
- Maintaining message quality and compliance with WhatsApp's guidelines
- Protecting user privacy and message encryption
- Following opt-in and opt-out requirements
- Implementing appropriate data retention policies
- Ensuring transparent business communication practices
6. Your Privacy Rights
Under GDPR and applicable data protection laws, you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
To exercise these rights, please contact us at info@capatalk.com. We will respond to your request within 30 days.
7. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When determining retention periods, we consider:
- Legal and regulatory requirements
- Contractual obligations
- Business needs and operational requirements
- User preferences and consent
8. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience and analyze service usage. These technologies may collect:
- Session and preference data
- Analytics and performance metrics
- Service usage patterns
- Technical information about your device
You can manage cookie preferences through your browser settings. Refusing cookies may impact some features of our service.
9. Third-Party Services
We may use third-party services for:
- Analytics and performance monitoring
- Payment processing
- Customer support
- Infrastructure and hosting
These services may collect and process your data according to their own privacy policies. We ensure all third-party providers comply with applicable data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification
- Displaying a notice in our service
Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Information
For any questions about this Privacy Policy or our data practices, please contact us at:
CAPARICA PALMS, LDA
Attn: Data Protection Officer
Avenida General Humberto Delgado, no 3, 7G
2825 337 Costa da Caparica
Portugal
Email: info@capatalk.com
For urgent matters, please include "PRIVACY POLICY" in your email subject line.